Start with the shortest path.
Use the steps below for common Premium and data questions. If something still is not working, email us with the app version and device model so we can investigate the right build.
Premium and billing
- Premium is missing after purchase: open Calo → Settings → Subscription → Restore Purchases. Stay online while Calo checks your App Store entitlement.
- Change or cancel a subscription: open Calo → Settings → Subscription → Manage Subscription, or use Apple’s subscription page.
- Request a refund: Apple processes App Store billing, cancellations, and refund decisions. Submit the request through Apple’s Report a Problem service.
Your data and privacy
Calo app records are stored on your iPhone. Export any local health data you want to keep before removing the app.
- Export local health data: open Calo → Settings → Account, then use Export health data beside “Health data stays on this device.” Save the exported file somewhere you control.
- Delete app data: open Calo → Settings → Legal → Delete All My Data. Review the confirmation carefully; deletion cannot be undone.
- Server-side records: email support@caloapp.co to request access, correction, or deletion where applicable. We may need enough information to locate the record and verify the request.
What to include
Include your Calo app version, iPhone device model, iOS version, the screen or feature involved, and the steps that reproduce the issue. A screenshot can help when it does not contain private information.
Never send your Apple ID password, one-time codes, full payment-card details, medication names or doses, or private health notes. Calo support will not ask for your Apple ID password.
Health and safety
Calo provides general nutrition estimates and habit support. It is not medical advice and is not designed to diagnose, treat, or replace care from a qualified clinician. If you may be experiencing a medical emergency, contact your local emergency services now.